Customer Care Phone Numbers and Emails for All Banks in Nigeria

Are you trying to contact your bank’s customer care but unsure of the correct number or email? I have put together a well curated and verified compilation of the customer-care phone numbers and email addresses for all major commercial banks in Nigeria.

Whether you need weekend support when the bank is not open or you need help with a transaction, account issue, or NIN/BVN linking, this article will help you reach the right channel without the stress.

Access Bank

Phone: +234‑1‑2712005‑7, +234‑1‑2802500, 0700 300 0000

Email: contactcenter@accessbankplc.com

First Bank

Phone: 0708 062 5000, +234‑1‑448 5500

Email: firstcontact@firstbanknigeria.com

GTBank (Guaranty Trust)

Phone: +234‑1‑448 0000, 0700 4826 6328, +234‑802 900 2900, +234‑803 900 3900

Email: gtassistant@gtbank.com

UBA (United Bank for Africa)

Phone: 0700 2255 822, 01‑631 9822

Email: cfc@ubagroup.com

Zenith Bank

Phone: 234‑1‑2787000, 2927000, 4647000, 0700 ZENITHBANK

Email: zenithdirect@zenithbank.com

Ecobank Nigeria

Phone: 0700 500 0000

Email: contactcentre@ecobank.com

Fidelity Bank

Phone: 0700 3433 5489

Email: true.serve@fidelitybank.ng

FCMB (First City Monument Bank)

Phone: 0700 329 0000, 01‑279 8800

Email: customerservice@fcmb.com

Diamond Bank (Now Part of Access Bank)

Phone: 0700 300 0000

Sterling Bank

Phone: 0700 7837 5464

Email: customercare@sterling.ng

Unity Bank

Phone: 0708 066 6000

Email: customercare@unitybankng.com

Wema Bank

Phone: +234‑803 900 3700

Email: purpleconnect@wemabank.com

Polaris Bank

Phone: 0700‑7593‑2265, +234‑806 988 0000

Email: yescenter@polarisbanklimited.com

Heritage Bank

Phone: +234‑1‑2369000

Email: complaints@hbng.com

Keystone Bank

Phone: 0700 2000 3000

Email: contactcentre@keystonebankng.com

Citibank Nigeria

Phone: +234‑1‑463 8400, +234‑1‑279 8400

Email: head.customercare@citi.com

Stanbic IBTC Bank

Phone: +234‑700 909 909 909

Email: CustomerCareNigeria@stanbicibtc.com

Standard Chartered Bank Nigeria

Phone: +234‑1‑280 2447, +234‑1‑461 9999

Email: clientcare.ng@sc.com

SunTrust Bank

Phone: 01‑280 2143, 01‑280 2144

Email: helpdesk@suntrustng.com

Titan Trust Bank

Phone: 0700 0200 200, 01‑226 5100

Email: contactcentre@titantrustbank.com

Providus Bank

Phone: 0700 7768 4387

Email: businessconcierge@providusbank.com

Parallex Bank

Phone: 0700 727 2553

Email: dataprotection@parallexbank.com

Other Banks – Quick Notes

Globus Bank: Phone: 0201 225 9000–1

Absa Nigeria (CIB): Phone: +234‑1‑7000275

Frequently Asked Questions

What number can I call for general complaints or inquiries?

Each bank has its own dedicated helpline. Scroll up to find the contact for your specific bank.

Can I email my bank instead of calling?

Yes. Most banks offer official support emails where you can send documentation or requests. Make sure to use your registered email and include your account number (partially masked) for faster service.

Is it safe to call or email bank support?

Yes, but never share your full PIN or full card details via phone or email. Customer care will never ask for your full PIN.