How to Contact Access Bank for Complaints via Email or Social Media

Are you looking for ways to contact Access bank via Email, Facebook, Twitter or Instagram?

If you have concerns or issues with your Nigerian Access bank that require attention, filing a complaint through email, Facebook, Twitter or Instagram is an effective and convenient method. 

This comprehensive guide will walk you through the step-by-step process of submitting your complaint online, ensuring a prompt and satisfactory resolution.

Step 1: Prepare Your Complaint

Clearly identify the issue and define the problem or concern you are facing with Access bank. Be specific and provide relevant details.

Gather supporting documents such as transaction receipts, statements, or screenshots, to strengthen your case. Also, have your bank data such as Full Name, account number and other data that will verify you as the legitimate owner of the account.

Locate the Access Bank's Customer Support Email or Social media account

The official Access bank email address and social media accounts to contact for complaints or enquiries are listed below;

Email: contactcenter@accessbankplc.com

Facebook: Facebook.com/AccessBankPlc

Twitter: @MyAccessBank

Instagram: @Myaccessbank

Whatsapp: 09090901901

You can also visit the official website of Access bank to find the dedicated customer support and resolution page.

Compose Your Message

Coose any of the channels above according to your preference and summarize your complaint in the subject line to grab attention.

In the body of your message, include your full name, account number, and contact information and clearly articulate the problem, including dates, amounts, and any relevant details. Keep the explanation concise and to the point.

You should attach documents to support your complain. Documents such as scanned copies or image screenshots to substantiate your complaint.

Review and Send

Maintain a respectful tone and construct your message in a polite and professional manner, avoiding offensive language and state the expectations, resolution or action you expect from the bank.

Carefully review your email for any errors or missing information before you click the 'Send' button to submit your complaint.

The bank will respond to your message once they receive it and they will address your complaint.