How to Track Your Parcel with NIPOST

Are you expecting a package through Nigerian Postal Service (NIPOST) and want to know its current location?

Tracking your parcel is easy, but you’ll need your Tracking ID to get real-time updates.

In this simple guide, we’ll walk you through the exact steps to track your parcel with NIPOST and what to do if you can’t find your package.

Step 1: Visit the Official NIPOST Website

Firstly, open your preferred web browser. You can use Google Chrome, Safari, Firefox, etc.

Once the web browser is open, go to the official NIPOST tracking page: https://www.nipost.gov.ng and wait for the homepage to load.

Step 2: Enter Your Tracking Number

On the official NIPOST tracking page, locate the tracking section on the homepage.

Next, go ahead and type in your Tracking ID in the designated field.

The tracking ID  is usually a mix of letters and numbers.

Your Tracking ID can be found in the receipt you received at the post office when shipping the package.

You can also find the tracking ID in the shipping confirmation email if the item was shipped online.

Step 3: Click the ‘Track’ Button

Once you’ve entered your Tracking ID, click on ‘Track’ to proceed and the NIPOST page will display the current status and location of your package.

Note: If the system doesn’t show an update, try again later, as tracking updates may take some time to reflect.

What to Do If Your Parcel is Lost or Damaged?

There is no doubt that It can be to lose a package or receive a damaged item. If this happens, follow these steps:

Step 1: Report the Issue

Contact NIPOST Customer Support and report the missing or damaged mail.

You will be asked to provide important details such as:

•  Your Tracking ID (if available).
• A description of the item.
• Evidence of damage (if applicable).

Step 2: Investigation Process

NIPOST will review its sorting and tracking records to locate your package. The team will check the handling process and possible causes of the issue.

Step 3: Resolution & Prevention

If your package is confirmed lost or damaged after the investigation process, NIPOST will offer solutions depending on the package type and shipping terms.

Why Can’t I Track My Parcel?

If you’re unable to track your package, here are a few possible reasons:

Invalid Tracking ID: Ensure you entered the correct tracking number without extra spaces or typos.

Untrackable “Ordinary Item”: Some mail types, especially ordinary items, do not have real-time tracking. You may only get updates once the package is delivered.

Network Downtime: If the tracking system is temporarily down, try again later or contact NIPOST customer support.