How to Verify OPay Account Safety and Avoid Fake Rumours

If you’ve recently seen posts online claiming that OPay accounts were wiped, deposits disappeared, or the platform shut down, here’s how to confirm the truth and protect yourself from false information.

OPay has officially debunked these claims, stating clearly that all rumours about lost funds or shutdown operations are false and misleading. To help you stay informed and avoid panic, follow the steps below.

1. How to Confirm Whether Your OPay Account Is Safe

OPay has assured users that:

• Customer accounts are intact
• Deposits are safe and accessible
• The platform is fully operational

To double-check:

1. 1. Open your OPay app.
2. 2. Log in to your account.
3. 3. Check your balance and recent transactions.
4. 4. Try performing a simple transaction.

If everything loads normally, your account is fine.

2. How to Verify Official Information from OPay

Many rumours start from unverified social media posts. To avoid being misled:

1. 1. Visit OPay’s official X (Twitter) page.
2. 2. Look for posts that address trending issues.
3. 3. Cross-check information on OPay’s verified website.
4. 4. Ignore screenshots or forwarded posts that don’t link to official sources.

OPay advises customers to rely only on its verified communication channels.

3. How to Know OPay Is a Regulated and Insured Financial Institution

OPay operates under:

• Central Bank of Nigeria (CBN) regulation
• Nigeria Deposit Insurance Corporation (NDIC) deposit protection
   

This means your funds are protected by law.

To confirm this:

1. 1. Visit the CBN website and check licensed institutions.
2. 2. Check NDIC’s list of insured deposit-taking institutions.

4. What to Do If You Believe Funds Left Your Account Without Authorisation

OPay encourages any user with verifiable proof of unauthorized debits to come forward.

Here’s what you should do:
 

1. 1. Open the OPay app and download your transaction history.
2. 2. Take note of suspicious transactions.
3. 3. Contact OPay customer support immediately through the in-app help center.
4. 4. Provide screenshots or evidence.
5. 5. Follow any further instructions they give.

5. How to Avoid Spreading False Information

Sharing unverified posts can cause panic and harm. To stay responsible:

1. 1. Don’t repost rumours without confirmation.
2. 2. Check OPay’s official sources before commenting.
3. 3. Avoid relying on anonymous posts.

OPay has warned that it may take legal action against those spreading fabricated claims.

6. What to Do During Temporary App Downtime

Some users recently experienced brief access issues. If this happens:

1. Wait a few minutes and try again.
2. Check OPay’s official X handle for updates.
3. Avoid assuming your money is gone — outages happen on most fintech apps.

The issue was resolved quickly, and all services returned to normal.