How to Recover Your Username on AccessMore App (Access Bank)

Have you forgotten your AccessMore app username and need to recover it? 

You’re not alone! Many users lose track of their usernames, especially after using biometric login for a long time or when the app has auto-saved your username and you only need enter your password to login. This usually comes with the disadvantage of losing track of your username.

In this comprehensive step-by-step guide, we will walk you through the best ways to recover your username on the AccessMore app and ensure you can log in without hassle.

Method 1: Recover Your Username via Access Bank Internet Banking

Step 1: Open Your Web Browser and Visit the Official Website

Unlock your smartphone, tablet, or computer and pen a web browser such as Google Chrome, Safari, Firefox, or Microsoft Edge.

The link to the internet banking webpage is https://ibank.accessbankplc.com . Type or copy the link into the address bar and press Enter to visit the webpage.

Step 2: Click on “Forgot Username or Password?”

Once the page loads, locate the login section. Below the login form, find and click on the "Forgot Username or Password?" link.

You will be redirected to the recovery page, where you will see two tabs:

• One for Password Reset
• One for Username Recovery

Click on the Username Recovery tab to proceed.

Step 3: Enter Your Account Details

You will be asked to submit your account number and phone number registered on your account.

Make sure that you type the correct details, and then click on "Continue" button.

After that, your username will be sent to the registered phone number on your account as a text message.

Congratulations, you have now successfully recovered your username on Access More. You can now proceed to login with the username and your password on the Access More mobile app or on Internet banking platform.

Method 2: Contact Access Bank Customer Care for Username Recovery

If you are unable to recover your username using Internet Banking, you can reach out to Access Bank’s Customer Care for assistance.

Option 1: Visit an Access Bank Branch

Walk into any Access Bank branch near you and go to the Customer Service desk and explain that you need to recover your AccessMore username.

Provide your account number and any required verification details and the bank representative will retrieve your username for you.

Option 2: Call Access Bank Customer Support

Dial Access Bank’s official customer care number and request username recovery.

You will be asked to provide your account number, registered phone number, and other verification details.

If verified, the customer care representative will provide your username to you on the call.

Option 3: Contact Access Bank via Social Media

You can also reach out to Access Bank’s official social media accounts on:

✔️ Twitter (X): @accessbank_help

✔️ Facebook: Access Bank Customer Care

✔️ Instagram: @myaccessbank

Send them a direct message (DM) requesting username recovery, and their support team will guide you through the process.

Can You Change Your Username on AccessMore?

No, you cannot change your username on the AccessMore app once it has been created.

Your username is permanent and cannot be modified after registration. If you want a new username, you would need to open a new account with a different profile.