Wema Bank Recruitment 2025: Apply for Collections Lead Job in Lagos

Are you looking to build a rewarding career in the banking industry?

The opportunity is here as Wema Bank Plc, one of Nigeria’s most innovative and customer-focused financial institutions, is currently inviting applications from qualified individuals to join its dynamic workforce.

This latest recruitment opportunity offers candidates the chance to contribute to the bank’s success while advancing their own careers in a supportive and forward-thinking environment.

Collections Leads

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND
• Location: Lagos| Nigeria.
• Category: Bank Jobs

Description:

Lead and manage a team of collection specialists by providing direction, coaching, and fostering a positive work environment while driving strategies to improve debt recovery and efficiency. Oversee performance monitoring, resolve escalated issues, ensure compliance with policies and regulations, and collaborate cross-functionally to optimize collection processes.

RESPONSIBILITIES

Team Leadership & Management:

• Lead, motivate, and manage a team of collection specialists to meet performance targets. 
• Provide daily directions, supervision, and coaching on direct reports.
• Foster a positive work environment and maintain open communication within the team.

Collection Strategy & Performance:

• Develop and implement strategies to improve debt recovery rates and collection efficiency.
• Monitor and analyze key performance indicators (KPIs) and generate daily, weekly, and monthly performance reports. Oversee the daily activities of the collections desk and ensure effective task allocation.

Problem-Solving & Escalation:

• Act as a point of contact for difficult or escalated collection issues and provide solutions or guidance.
• Investigate and resolve complex payment-related problems and disputes.

Compliance & Policy Adherence:

• Ensure the team adheres to company policies, procedures, and relevant regulatory requirements.
• Maintain accurate documentation of all collection activities.

Cross-Functional Collaboration:

• Collaborate with other departments to optimize workflows and processes related to collections.

Qualifications and Requirements:

• Bachelor’s degree in Banking & Finance, Business Administration or any related field.
• 3 – 5 years of cognate experience.
• Additional academic qualification is an added advantage.
• Digitally Savvy
• Superb interpersonal skills
• Good communication skills
• A commitment to excellent customer service
• Strategic thinking and ability to analyze and solve problems quickly
• Ability to work well with others and lead a team

How to Apply for The Job Role

Qualified and interested candidates should apply by clicking the LINK below.

Deadline: Not Specified