Customer Service Rep at Goonite Hygiene

Applications are invited from interested and qualified candidates to apply for the role of Customer Service Rep at Goonite Hygiene.

Goonite Hygiene Products FZE is a major Nigerian manufacturer and distributor of high-quality health and personal care items, established in 2020 with an investment over 36 billion Naira. Located in the Lekki Free Zone in Lagos, the company manages the entire value chain from manufacturing to distribution, sales, and promotions for its flagship brands: the Besense sanitary pads and Lebrace baby diapers.

Goonite Hygiene offers the opportunity to be part of a fast-paced FMCG environment that values accountability, quality, and teamwork. Employees gain hands-on experience in a company committed to social impact, which regularly conducts large-scale Corporate Social Responsibility (CSR) initiatives across Nigeria to promote menstrual health awareness and provide essential hygiene products to underprivileged communities.

Individuals interested in the position of Customer Service Rep at Goonite Hygiene should review the job details, requirements, and application process outlined below.

Customer Service Representative

Specifications:

• Full Time
• Required Qualifications: BA/BSC/HND 
• Location: Lagos| Nigeria.

Description:

• The Customer Service Representative (CSR) will serve as the primary point of contact between Goonite Hygiene Product and its customers, distributors, and sales team.
• The role is responsible for handling inquiries, processing orders, resolving complaints, and ensuring a smooth customer experience while supporting sales and distribution operations.

Key Responsibilities

• Respond promptly and professionally to customer, distributor, and retailer inquiries via phone, email, and messaging platforms.
• Handle customer complaints and product-related issues, ensuring timely resolution and feedback.
• Maintain a positive and professional brand image in all customer interactions.
• Receive, process, and track customer and distributor orders accurately.
• Coordinate with sales, warehouse, and logistics teams to ensure timely order fulfillment and delivery.
• Follow up on pending orders, deliveries, and backlogs.
• Maintain accurate records of customer interactions, orders, complaints, and resolutions.
• Update customer databases and ensure proper documentation for all transactions.
• Prepare daily and weekly customer service reports.
• Support the sales team with order status updates, stock availability, and customer feedback.
• Assist in managing distributor relationships by providing timely information and support.
• Escalate complex or unresolved issues to the appropriate department.
• Ensure adherence to company policies, service standards, and hygiene product handling guidelines.
• Collect customer feedback and share insights for service and product improvement.
• Manage the distribution of promotional materials and samples
• Support supervision of loading activities
• Management of key documents
• Price List
• Outbound Form
• Request Forms
• Promo Documents

Qualifications and Requirements:

• HND / Bachelor’s Degree in business administration, Mass Communication, or a related field.
• 1–2 years of experience in customer service, preferably in FMCG or manufacturing.
• Experience in handling distributors or trade customers is an added advantage.
• Attention to detail and accuracy
• Basic computer skills (MS Excel, email.
• Customer-focused and team-oriented mindset
• Age bracket, preferably between 25 and 30 years old.
• Must reside within Ibeju-Lekki and environ

How to Apply for the Customer Service Rep at Goonite Hygiene

Interested candidates should submit their CVs to estherajideofficial@gmail.com usingthe role as the subject of the mail.

Deadline: February 12, 2026